In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call ins and/or created from alarm notifications. Provide back end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Netw

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Team Leadership and Management Lead a team of MDU account executives, ensuring they meet or exceed sales targets. Provide mentorship, training, and support to team members, encouraging professional growth and excellence. Business Development Proactively identify and harvest new growth opportunities by selling advanced technology solutions, including bulk internet services

Develop and implement comprehensive digital marketing strategies to enhance the visibility of our fiber internet services, generate leads, and drive customer acquisition. Oversee and optimize digital advertising campaigns across various channels, including search engine marketing (SEM), display advertising, social media advertising, and programmatic advertising. Collabora

Annual Revenue Achievement / exceed quota targets for both New Revenue and Renewals Ability to properly articulate Consolidated Communications' products and services to existing base of customers and prospects Develop and support key relationships with new and current customers, and close sales opportunities within the assigned territory Manage customer relationships by c

Create a positive customer experience and build strong relationships through client focused Advanced Services service delivery, ensuring timely resolution or appropriate escalation, communicating promptly on progress, and handling customers with a professional attitude. Addresses, logs, researches and resolves Advanced Services service incidents and requests; engages othe

Leverage existing relationships with local business owners and C Levels throughout the greater Edina area by making direct face to face contact. Prospecting for new business while fostering relationships with new customers Ability to properly articulate Consolidated Communications' products to prospects and pre qualify the opportunities Properly document sales activities

Develop and manage KPIs for product performance, ensuring that product operations are aligned with business objectives Build a culture of making data driven decisions that influence and improve decision making Drive the rate increase strategy and initiatives on non strategic products that are being managed for cash and passing through cost increases by underlying vendors

Design and implement required security measures to ensure integrity of Consolidated Communications infrastructure. Detailed technical experience with the following Firewalls, Web Application Firewalls (WAF), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Endpoint Detection and Response (EDR), Incident and Vulnerability Response based on the MITRE A

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Serve as a resource to department staff by assessing workload, providing regular feedback and formal performance reviews, establishing goals, providing necessary training, and participating in hiring decisions. Oversee CPE service implementation and provisioning for commercial and carrier customers. This includes Ethernet Switched Services, Dedicated Internet, MPLS, VOIP,