Summary

What we do here changes the world. Working together so our communities are the healthiest in America. That's where you come in.

Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• Paid Time Off (PTO): The longer you stay, the more time off you'll accrue!
• Life & Disability Insurance
• Paid Family Leave
• Tuition reimbursement
• Build your future with our awesome retirement/pension plan!
• Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!

How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.

• You're valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
• Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
• Your career matters. Learn and grow with MaineHealth through our training and education opportunities.

Your Role:

The Director of Primary Care Practice Operations reports to the Senior Director of Operations and is responsible for managing all operational aspects of the practice sites to ensure quality patient care. Responsible and accountable for practice culture and engagement, management and staff development, recruiting and retention of management, staff and physicians, and financial performance. Collaborates with peers and also with a multidisciplinary team (Information Services, Human Resources, Central billing office, credentialing, legal, finance and others) to ensure practices are functioning optimally and are in compliance with all regulatory bodies. Partners with Medical and Administrative leadership with strategic planning and business development for practice area.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. 1. Education: Bachelor's degree in Business Administration, Hospital Administration, or related field; Graduate Degree preferred.
   2. License/Certifications: N/A
   3. Experience: Work requires at least 5 years of progressively advanced financial and administrative management in a hospital outpatient practice environment.
   4. Maintain up to date knowledge of industry best practices.
   5. Demonstrated ability to proactively develop and implement new programs or services.
   6. Must be an effective leader, team builder, mentor, and coach.
   7. Excellent written and oral communication skills. Strong interpersonal skills and ability to interact with all levels.
   8. Demonstrated ability to engage staff and lead through change.
   9. Proven ability to establish practice work plans, goals and manage to those objectives.
   10. Displays initiative, effort & commitment in carrying out the mission, vision, and values.
   11. Demonstrates broad understanding of financial aspects of practice management.
   12. Analytic thinking ability to access, analyze, and meaningfully utilize available information. Proficient computer skills.