• Associate degree, plus three years of work experience, or any combination of higher education and related work experience equal to five years;
• Ability and willingness to foster a healthy work environment;
• A commitment to valuing diversity and a willingness to contribute to an inclusive working and learning environment;
• Basic computer skills and an ability to learn new computer software programs and platforms;
• Comfortable working in a team-based environment and a proven ability and willingness to work independently and collaboratively;
• Ability to exercise independent judgment and take initiative to improve workflow, processes and organizational efficiencies;
• Demonstrated attention to detail and experience maintaining accurate records, managing tasks (sometimes multiple), and planning and organizing work to meet evolving priorities;
• Excellent communication and interpersonal skills including ability to establish and maintain effective working relationships with a diverse clientele of faculty, staff, students, and colleagues both internal and external to the University.
• Ability to flex schedule based on academic calendar required.

• Two or more years of customer service experience;
• Experience using a Library Services Platform (LSP);
• Basic understanding of or experience with social media marketing;
• Understanding of job specific processes, protocols and policies particularly as applied to academic research libraries;
• Willing and able to troubleshoot and resolve issues (e.g., service, technology) independently or with appropriate guidance;
• Willing and able to provide information services that reflect cultural heritage and cultural backgrounds.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• With general direction from the Information Services Program Lead, staff physical and virtual library service points, circulate and process material requests, provide directions and information about Library policies and procedures.
• Refer patrons to appropriate services when needed.
• Make independent decisions (with consideration to guidelines, policies, and procedures) regarding interpretation and enforcement of library polices.
• Provide student employee work direction, oversight, and contribute to training, scheduling, and evaluating student employee performance.
• Open and/or close library locations on the Durham campus depending on daily schedule.
• May need to work alternative shifts to provide coverage for other service desks when needed. Demonstrate diplomatic assertiveness and tactful communication skills in dealing with non-routine situations and an ability to negotiate potential conflicts between library policies and patron preferences.

• With general direction from the Facilities Program Lead, and as the singular full-time staff member working evenings Monday-Thursday, responsible for evening building operations including closing the library and serving as the primary point of contact for facility related issues, emergencies and/or other issues affecting library patrons.
• Communicate and collaborate with Facilities and/or Campus Safety when needed, participate in successful completion of recurring projects (e.g. semiannual furniture refresh or resetting, signage assessment or posting, or reevaluation of spaces for safety or accessibility needs) and facility related goal setting, implementation and achievement (e.g. chair refinishing project, emergency action plan update, accessibility inventory).

• With general direction of the Communication & Outreach Program Lead and in collaboration with program colleagues, assist with content writing, such as social media, blogs and articles, newsletters, and other marketing materials.
• Assist with monitoring public-facing library content for brand consistency such as signage, web content, etc.
• Work with student workers to display C&O related signage throughout the library locations as needed.

• The duties above are not intended to be all inclusive.
• There will be other duties that contribute to the success of library and university related initiatives.