The Program Analyst is responsible for performance evaluation and improvement efforts and leads a variety of administrative tasks supporting day-to-day program operations and development. The Analyst will manage performance reporting for all eight Health Home provider entities and will lead performance improvement planning when needed. This role will work closely with the program's Manager to carry out daily operational duties and assistance with planning and organizing program related initiatives.
This is a versatile role with exposure to multiple areas of the organization. This is external facing and requires developing working relationships with internal departments across the organization. The ideal candidate will have strong organizing skills, analytic capabilities, and the ability and comfort with working across internal and external stakeholders on performance efforts, coordination of program related workflow implementations, and daily troubleshooting of operational concerns.
What You'll Be Doing:
Operational Support:
Support program manager in planning and implementing policies and practices, including creating and facilitation of training needs as needed.
Coordinate and organize daily program activities, (i.e. schedule meetings and maintain agenda for program/operational calls, following up with notes and action items).
Support partnership development with Health Home providers, including co creating materials and co leading conversations with each site to assist in strategic development efforts
Be a key source of support for Health Home staff and a liaison between internal CCA teams and external Health Home care teams
Assume management responsibility for certain administrative components of program operations; examples include sending out high level program wide communications, escalating transportation concerns and monitoring and troubleshooting systems and IT errors external Health Home staff face
Collaborate across multiple internal teams and Health Homes to coordinate events, manage projects, and address daily operational concerns
Training Support:
Support all training and education efforts for Health Home staff, inclusive of curriculum management and monitoring of training completion rates
Create and roll out operational and clinical workflows as needed, working with internal SMEs and Health Home staff to design, vet, and train external care teams
Support Health Home staff in utilizing data tools and understanding interpretation of data spreadsheets
Organize Health Home extranet site and manage documents ensuring all documents are up to date, relevant, and adhere to compliance and legal standards
Advocate for Health Home training needs, review new learning opportunities, and work with group to maintain standard curriculum for external staff
Formalize process for training needs outside of Learning ground offerings
Maintain data analytics on training completion for Health Home staff
Performance Management
Assume management responsibility for all Performance Measure components of program including end to end data collection, evaluation, and dissemination to internal and external entities
Track and trend Health Home site level and program wide KPIs, isolating gap and key divers of high and low performance.
Generate monthly and quarterly performance and administrative reports and disseminate all reports into Health Home teams timely with consistency and accuracy
Develop a thorough understanding of all program measures and metrics, and be able to support Health Homes with understanding measures and performance
Work with Health Homes individually on performance improvement planning, leveraging the knowledge of internal SMEs as needed, and holding Health Homes accountable for meeting baseline performance expectations
Coordinate efforts across internal departments to raise awareness of knowledge gaps and ensure there is clear direction and expectations around performance metrics
Assume ownership of all guidance materials for Performance Measures ensuring they remain up to date
Manage creation of formalized Performance Improvement Plans with Health Home sites, and creation of presentation materials (i.e. mid-year and annual performance reviews, program wide performance summary, etc.)
Program Development
Support program Manager and Director with formal CMS and state audits that involve delegated providers
Oversee special projects relating to program development, growth strategy, and new process creation and implementation
Manage operations components of new implementations, including creating and owning project plans, interfacing across internal teams to drive towards task accomplishment, and holding various stakeholders to deadlines
Working Conditions:Flexible work arrangement including Remote and in Office
What We're Looking For:
Qualifications:
Bachelor's Degree or equivalent experience required
3+ years experience required
Proven experience in program coordination and project management or relevant position
Working knowledge of project/program management practices
Ability to deal with a diverse and multi-disciplinary team
Excellent problem-solving and organizing skills
Strong written and oral communication skills and comfort presenting to large audiences
Ability to create and use project management materials, such as project plan, timelines, etc. and work across stakeholders to drive towards a given deadline
Skilled with data analytics and comfort with common analytics tools such as excel
Ability to have a professional presence across internal and external stakeholders and across various levels and functions
Outstanding verbal and written communication skills
Professional presence and comfort in communicating with and presenting to senior level staff, including creation of external facing presentation materials
Good knowledge of MS Office
English required,Bilingual preferred.
Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.