Please include a cover letter with your application

Tufts University's University College (UC) is dedicated to programming that meets the educational needs of learners, wherever they are in their learning journey. Today, UC's programmatic areas include Tufts Professional & Continuing Education Programs, Tufts Pre-College Programs, and the Osher Lifelong Learning Institute. UC has grown quickly since its inception in November 2018 and is poised for substantial growth, incorporating degree and certificate programs and expanding access to Tufts' world-class education. UC offers a fast-paced, nimble environment made of professionals committed to providing world class education to a wide variety of students. UC is well-positioned to develop a distinctive presence in the greater Boston landscape as part of a diverse and accessible institution that makes learning and engagement with education of all kinds for all people a part of its core mission.

This role specifically serves University College's Tufts Pre-College Programs (TPP) team. Tufts Pre-College Programs' mission is to extend Tufts-quality education to high school students to enrich their academic experience and Tufts' academic community with new student learners early in their learning journey. Tufts Pre-College Programs has a portfolio of 18 summer programs, including 2 programs that extend through the academic year, that range from semester-long and 6-week college experiences to shorter 1-3 week intensives, with plans to grow the portfolio both in the summer and in the academic year.

In collaboration with Tufts Pre-College Programs Director and Associate Directors, the Program Administrator participates in the development of goals and strategies for the team and is a critical player in every detail of the daily operations of the programs, including serving as program manager (in collaboration with program staff) for specific programs and participating in onsite program management during the summer. Provides input on student nurturing (email and phone), social media, and other campaigns in order to successfully drive student enrollment and satisfaction. Establishes and analyzes trackable performance metrics for all elements of each program and makes recommendations for improvement. Produces a variety of documents, reports and proposals for overall program and team management and development. Initiates and responds to inquiries and provides detailed information to constituents. Organizes and maintains files, websites, and databases; designs and updates student admissions applications and other forms for data entry. The position engages with the rest of University College as a team player, ready to help where needed, problem solve, and work toward the greater good of the University as a whole. Must have the ability to manage and evaluate competing priorities and to execute the day-to-day. This position is for someone who gets things done, who has an all-hands-on-deck mentality, and who is comfortable having clear performance targets and being measured against them on a regular basis

Basic Requirements:

* Knowledge & Skills as typically acquired through a bachelor's degree and 1-3 years of experience in a professional work environment
* Microsoft Office Suite, strong excel skills
* Able to use email, social media platforms, survey analysis tools, and various digital tools and applications
* Strong organizational skills and attention to detail
* Strong project management skills
* Strong communications and relationship management skills
* Ability to adapt to quickly-changing priorities
* Must be collaborative and a team player
* Positive attitude and a constantly proactive thinker
* All hands on deck attitude

Preferred Qualifications:

* Bachelor's degree preferred and 3-5 years' experience in a professional work environment
* Prior experience in program development and/or program management
* Knowledge of or experience in program subject matter preferred (see Pre-College Programs Portfolio)
* Customer service or marketing experience preferred
* Prior experience working within/maintaining application, enrollment management, registration, or relational database software/platforms
* Prior systems management and analytical experience preferred in the following data platforms:
Technolutions Slate, Oracle Peoplesoft SIS, Modern Campus Destiny One
* Skilled in effectively communicating complex systems topics to a non-technical audience
* Track record of effectively training colleagues in systems skills
* Knowledge of SQL or other query languages a plus
* Prior experience working with students in grades Pre-K-12, or equivalent, preferred