The Customer Account Intern is the first point of contact for many of Meggitt's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Customer Account Intern will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.

* The Customer Account Intern is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system
* Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times
* Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Intern will serve as the primary point of contact by customers' buyers and supply chain personnel
* Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied
* Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged
* Resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level and in the most beneficial manner for Parker Meggitt
* Attend and occasionally participate in Daily Layered Accountability meetings and collaborate closely with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers
* Other responsibilities as assigned
* Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary

Physical Requirements

* Able to lift 20 lbs
* Able to stand or sit for meetings

Education: Minimum of 3 years of study towards undergraduate in Marketing, Finance or Business related degree is required with a minimum GPA of 3.0

Certifications: Not Applicable

Years of Experience: 0-2 years of experience in customer service

Skills:

• Flexible, open minded listener/learner
• Excellent Communicator/Team worker
• Analytical, fact based problem solver
• Able to perform in a multitasking environment
• Ability to complete assigned tasks and projects on schedule
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers