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Intern - Application Support
Chicago, IL
Job/Internship Description
Position Purpose: Interns are responsible for watching tickets assigned to Middleware, watching monitoring tools, and acting on alerts for prod systems.
Primary Accountabilities/Responsibilities:
* Monitor tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
* Identify, resolve, and escalate technical issue
* Communicate effectively in non-technical terms with staff to troubleshoot application issues
* Complete service requests in the agreed SLA timeframe
* Escalates problems beyond level of expertise to manager or more knowledge technical staff
* Collaborate with other supporting teams as needed
* Contribute to customer "how to" documentation, knowledge base articles, and internal troubleshooting guides
* Maintains prompt and regular attendance
* This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Job Requirements:
* Knowledge in Linux, Windows
* Knowledge in Middleware Technologies such as IBM MQ, GoAnyWhere, JAMS, Kafka is welcomed
* Knowledge in monitoring and handling alerts
* Calm under pressure
* Knowledge working both independently and in a team oriented, collaborative environment is essential
* High customer service mentality
* Strong interest in process improvement
* Strong written and oral communication skills
* Strong interpersonal skills
* Self-motivated and strong diagnostic skills
* Must be authorized to work for any US employer
Physical requirements/Working conditions:
* Climate controlled office environment
* Minimal physical requirements other than occasional light lifting of boxed materials
* Dynamic, time-sensitive environment
Position Summary
Company
INTL FCStone
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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